Will supported day centres across England to develop their good practice and new ways of working with clients. He was also responsible for organising regional day centre forums, producing guidance on the role of day centres in ending rough sleeping and raising the profile of day centres as places of empowerment and change.
"If I could change one thing about the homelessness sector...
...it would be to improve the way that service users are listened to and involved when it comes to shaping how agencies deliver services. This is a difficult thing to do but, if we can get the approach right, it has the potential to create more effective services for homeless people."
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