Transforming Case Management: In-Form Annual Conference 2021 - Programme

View the programme of the Transforming Case Management: In-Form Conference 2021 

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Thursday 20th May 2021 


10.00am     Opening plenary

  • Chair: Matt Harrison,​ Deputy Chief Executive, Homeless Link
  • An insight into an In-Form customer's journey: Meera Chauhan, Head of Operations, Trinity Homeless Projects

10.30am     Break 


10.45am     Choice of four sessions      

  • In-Form 101: an introduction to the In-Form system
    Cainan Loubon, Head of In-Form Business Development, In-Form

    This session will dive into the features of In-Form including clients, projects, assessments, reports, dashboards and more.

  • A case study: hear how a Housing Association is making the most of In-Form
    Gary Clarke, Service Lead, Trident Reach

    Gary will talk about the challenges and benefits of implementing In-Form for a large organisation and how In-Form has helped staff support their clients during the pandemic. Trident Reach supports 5000+ people across the Midlands with a wide range of services including rough sleeper outreach, supported accommodation, Housing First and services for young people and people experiencing domestic abuse, mental health issues and learning disabilities.

  • Accessible anywhere: mobile usage of In-Form
    Jack Cheng, Consultant, In-Form

    In-Form is accessible from smartphones and tablets via the Salesforce mobile app. In this session, we will explore use cases, technical considerations and how the app can improve your staff’s workflow, drive efficiencies and improve service delivery.


11:30am     Break


11:45am     Choice of four sessions

  • Top tips for reports and dashboards
    Shahin Choudhury, Senior Consultant (Training Manager),  In-Form

    Learn how to create summary, matrix and cross filter reports and how to link a report to a dashboard. This session will consider ways to improve your reporting experience and how you can meet your organisational, team manager and frontline worker data requirements.

  • Taking a look at FormAssembly and how it can support your online forms
    Fiona Murchison, Head of Service Delivery & Consultancy, In-Form

    This session will look at using FormAssembly to capture referrals and client information directly into In-Form. With this third party application, you can create bespoke forms and share these with either potential or existing clients with their responses processed directly into your In-Form system.

  • A case study: hear how a Local Authority is making the most of In-Form
    Becky Jackson, Rough Sleeping Initiative - Project Coordinator, Eastbourne, Lewes, Hastings, Rother & Wealden Councils

  • The In-Form roadmap: hear what is being planned for the future
    Olivia Cannon, Head of Product, In-Form

    Take a look at our roadmap – what’s happening now, what’s next and what’s on the map. Hear about the sources we use to generate ideas for future development, how we prioritise this work and how we implement the roadmap


12:30pm     Lunch break


13.00pm     Ask the Admin: an optional additional session for you to ask the In-Form technical team your support questions


13.30pm     Choice of four sessions 

  • Providing Housing First support through In-Form
    Elaine Bundy, Lead Consultant, In-Form
    Abigail Roberts, Housing First Operational Lead, Liverpool City Region Combined Authority

    In this session there will be a demo of In-Form’s new Housing First functionality and Liverpool City Region staff will talk about their Housing First project and their experience of implementing In-Form for 50+ staff across the region,

  • Taking a look at the top 10 apps to enhance your In-Form system
    Liz Crew, Senior Consultant, In-Form

    In-Form Enterprise can be enhanced through the installation of third-party apps. We will look at ten apps that, with varying levels of configuration, can make use of In-Form more efficient and In-Form features more powerful.

  • Feature demo of the In-Form rent management module
    Gail Treves-Brown, Senior Consultant, In-Form

    An introduction to In-Form Rent Management (in Lightning). This session will explain the basic rent module structure – properties, bedspaces, rent schedules and rent streams. It will also cover how to create and manage tenancies and voids, rent management reports and generating letters and statements (DocGen).

  • How to use sessions and actions to their full potential
    Liam Moran, Lead Consultant, In-Form

    Sessions & Actions 3.0 can be used to record all types of group activity including events, training, drop-in & day centre attendance and meetings. This session will introduce the functionality and enhanced features available in Sessions & Actions 3.0


14.15pm     Break


14:30pm     Choice of four sessions

  • How to seamlessly transition to the Lightning interface
    Rafiqul Islam, Lead Consultant, In-Form

    Demo of key features In-Form Lightning, the benefits of Lightning over the Classic interface and how the In-Form team will support you to make the change.

  • My In-Form: empowering clients with their own data online
    Emma Fee, Product Strategist and Tester, In-Form

    This session will look at the MYIn-Form product, which will provide clients access to, and input into, the data held about them in In-Form, increasing accountability and improving client experience and outcomes.

  • Einstein analytics: exploring and understanding your data to gain a greater insight into your service
    Michael Mulkeen, Senior Consultant, In-Form

    At this session you will learn how Salesforce’s Tableau (aka Einstein Analytics) business intelligence tool can help you improve your understanding of In-Form data and gain insights to help you demonstrate impact, improve support and outcomes for your clients and identify operational improvements to increase efficiency and decrease costs.

  • Customer roundtable discussion: chat with the In-Form product team about how to enhance your system
    Olivia Cannon, Head of Product, In-Form

    Chat with the In-Form Product Team about what changes or improvements you’d like to make to In-Form.


15:15pm     Break 


15:30pm     Closing plenary: innovative use of technology to support those experiencing homelessness in the United States

  • Chair: Matt Harrison, Deputy Chief Executive, Homeless Link
  • Amy Guterman, Director, Impact Labs
  • Kevin F. Adler, Founder and Chief Executive, Miracle Messages

16:30pm     Close