Phone 24 hours a day - if phoning at night, will be asked to leave a daytime contact number or asked to re-contact during the next working day - or call in during office hours.
Phone or call in any time for application form. Interview and risk assessment.
Write, phone or call in daily 9am-4pm. Application form. Interview. Require proof of ID and background information from agencies involved with the applicant.
Phone Mon-Fri 9am-5pm. Basic details taken on the phone. Application form completed prior to or during interview. Decision made at weekly team meeting.