Phone 24 hours a day - if phoning at night, will be asked to leave a daytime contact number or asked to re-contact during the next working day - or call in during office hours.
Phone or call in any time for application form. Interview and risk assessment.
Write, phone or call in daily 9am-4pm. Application form. Interview. Require proof of ID and background information from agencies involved with the applicant.
Weekly meeting with Riverside and YPSS to discuss waiting list, joint decisions to allocations.
Phone Mon-Fri 9am-5pm. Basic details taken on the phone. Application form completed prior to or during interview. Decision made at weekly team meeting.