Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Write, phone or call in Mon-Fri 9am-5pm. Application form. Interview arranged. Require background information from relevant agencies such as probation reports, history of convictions and risk assessments.
Referral forms should be posted, faxed or emailed. Risk assessment. Pre-assessment within 2 working days, if full information given assessment interview within 5 days. Immediate entry is there is a vacancy.