Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Phone the Gateway Mon-Thurs 8.45am-5.15pm, Mon-Fri 8.45-4.15pm who will assess whether referral into supported housing is appropriate and if so identify whether there is an appropriate vacancy in this or in other projects in Birmingham.
Write, phone or call in Mon-Fri 9am-5pm. Application form. Interview arranged. Require background information from relevant agencies such as probation reports, history of convictions and risk assessments.
Call in, phone 24 hours daily, email or write. Application form completed by prospective resident. All applicants are police checked, takes up to 8 weeks. Interview assesses housing need, require proof of ID and proof of income.