Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Referral forms should be posted, faxed or emailed. Risk assessment. Pre-assessment within 2 working days, if full information given assessment interview within 5 days. Immediate entry is there is a vacancy.