Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Phone or call in Mon-Fri 9am-5pm or email. Application form filled in by all parties, assessed by a panel of cross-authority representatives. Evidence of serial exclusion, description of support needs and details of current and ongoing support network required. Panel will assess level of support needed and will inform applicant of outcome within 5 working days of monthly meeting. Interview for successful applicants with their agent, followed by risk/needs assessment.