Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Current customers at Regent House will be referred by their support worker, with their agreement, and interviewed at Towers Point. External applicants can approach Medway Council - opening hours: Monday to Thursdays from 8.30am to 5.15pm and Fridays from 8.30am to 4.45pm. Advised to phone to book an appointment if possible. Referrals sent to Towers Point by Medway Council and considered in priority order (determined by the Council).