Enquiries can be made at any time to the 24 hour helpline (0800 567 7699), however for referrals please call Monday to Friday between 9am – 5pm, if you are unable to do so you can call out of these hours and a scheduled call back will be booked to make a referral.
Referrals can also be completed and submitted online, details can be read here: https://www.porchlight.org.uk/commissioners-and-professionals/our-services/housing-and-homelessness-services
BBS teams will refer using the BBS team referral form. Westminster providers will use the sideways move referral form. BBS risk assessment also required. These need to be sent to email@example.com an assessment will be arranged at a location suitable for the person. The person is accompanied by the referring agency.