Initial contact by phone Mon-Fri 9.30am-5pm. Need to speak to applicant as well as agency. If there is a vacancy and applicant meets referral criteria, place offered immediately. Referral form completed on phone.
Phone daily 8am-9pm for electronic Application form. Assessment conducted within 14 days, decision after a further 7 days. Background checks made with agencies which have previously worked with the person. Require proof of ID - NI card/passport. May require medical history and social reports if appropriate.
Call in, phone Mon-Fri 9am-5pm, complete a contact form on our website or email a form completed by the applicant (and referral agency if applicable). Interview, needs and risk assessment. Require proof of ID for eligibility for benefits, eg NI card, passport.