Initial contact by phone Mon-Fri 9.30am-5pm. Need to speak to applicant as well as agency. If there is a vacancy and applicant meets referral criteria, place offered immediately. Referral form completed on phone.
Applicants should check website to ensure Drop In Zone is open before calling in to arrange an appointment. Application form. Initial housing advice interview. Further interview if criteria met. May require background information.
Phone daily 8am-9pm for electronic Application form. Assessment conducted within 14 days, decision after a further 7 days. Background checks made with agencies which have previously worked with the person. Require proof of ID - NI card/passport. May require medical history and social reports if appropriate.