After referral is received, interview with 2 staff members. combined needs and risk assessment. Offer of room will be given within 12 -24 hours. If no room available then the applicant will be put on waiting list.
Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Phone Mon-Fri 9am-5pm or email for a referral - short telephone application to complete or fill in form and post it back. One to one needs assessment. Require supporting reports for those in receipt of other services.
Phone, call in Mon-Fri 9am-5pm or write. Application form completed prior to interview. Require Ministry of Defence Service records and Social Services, Probation and psychiatric reports if applicable.