To make a referral you can telephone, drop in to our centre Monday-Friday 9am-5pm or email us. An application form must be completed by referral agency or the individual before interview. Risk assessment are always completed and we may require additional information to help us make our assessment. Referrals to supported houses via Initial Contact Team only.
Phone daily 24 hours, but preferably 9am-5pm, to discuss referral and confirm eligibility. Application form. Interview. Require proof of ID, risk assessment from professional involved with applicant and background reports.
All applicants must register as homeless with Leicester Council. Call in to Phoenix House (address above, nb public access via Welford Place) Mon & Weds-Fri 9am-4pm, Tues 1pm-4pm, or phone Mon, Weds, Thurs 9am-5pm, Tues 1pm-5pm, Fri 9am-4.30pm or Sat 10am-1pm.
Email to check vacancies. Referral form available by email. Interview where possible or referring agencies can share full assessment. Our main referrers are Acton Homeless Concern, St Mungo's and Ealing Soup Kitchen. We do not take self-referrals.
Call in or phone Mon-Sat 8am-9pm, write for an application form or download it from the website. Form completed by applicant or referral agency prior to interview. Require proof of ID and any relevant background information.
Phone Mon-Thurs 9.30am-4.30pm, Fri 9.30am-4pm for appointment. Referral and risk assessment form completed by referral agency. Professionals Meeting followed by referee Interview. May require additional information from mental health or learning disability services.