Phone Contact Centre 0151 233 3000 any time for details (can also put callers through to local One-Stop Shop) or call in to One-Stop Shop Mon-Fri 8.30am-4.30pm. Call Liverpool mainstay on 0151 600 3530.
Phone Birmingham Gateway who will complete an application form then they send it to the service. New customers must make a claim for housing benefit on next working day. Stay at Zambesi is for 3 months only then the customer will move into available Step-down accommodation in the city for a maximum 6 months.
Phone in advance 24 hours a day or call in 8am-8pm, first come, first served basis. Risk assessment before admission. Admission and housing benefit forms filled in on arrival. Require proof of ID and National Insurance number.