Phone or call in 24 hours a day. Until 2pm prioritise rough sleeper team referrals. Carry out risk assessment.
Phone. Background information required from referring agency. Request proof of identity.
Phone, call in Mon-Fri 9am-5pm, enquire via website or write. Emergency referrals accepted 24 hours a day. Interview. Require proof of ID, references, and police checks.
Phone or call in, usually Mon-Fri 9am-7pm. Application form completed at interview by staff. Interviews held Mon-Fri.