Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Phone referrals only between 8am-11pm. Interview to establish health and housing needs. Require proof of ID (preferably 2 kinds). http://leatherheadstart.org/wp-content/uploads/2014/01/Referral-form.pdf