After referral is received, interview with 2 staff members. combined needs and risk assessment. Offer of room will be given within 12 -24 hours. If no room available then the applicant will be put on waiting list.
Enquiries can be made at any time to the 24 hour helpline (0800 567 7699), however for referrals please call Monday to Friday between 9am – 5pm, if you are unable to do so you can call out of these hours and a scheduled call back will be booked to make a referral. Referrals can also be completed and submitted online, details can be read here: https://www.porchlight.org.uk/commissioners-and-professionals/our-services/housing-and-homelessness-services
Phone Mon-Sun 9am-9pm. Agency completes referral form and emails to referral maildrop box - All referrals to be typed not hand written. Referrer will be invited to attend an assessment along with who they have referred at the Lifehouse. The Assessment will then be discussed at the Adult Housing Panel to see if the referral is suitable for the Lifehouse. Pending outcome if successful the referred will have to wait for a bed to become available so they will be place on the waiting list.
Referral forms completed and submitted only accepted by Social Inclusion Partners, (Basingstoke & Deane BC, Julian House or May Place). Assessment will be arranged following receipt of fully completed referral form
Referrals are all assessed at Northern Devon Hub, then passed to the appropriate accommodation provider. The referral will be put on a waiting list.A time is arranged for the prospective service user to visit the accommodation and have an interview with two staff members where they will be assessed for suitability.