Call in, phone Mon-Fri 9am-5pm or write for application form, completed by applicant (and referral agency if applicable). Interview, needs and risk assessment. Require proof of ID for eligibility for benefits, eg NI card, passport.
Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.