Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Email email@example.com or phone 8am-6pm. Application form to be completed by applicant (with support of referring agency). Initial interview. Require proof of identification, for example, passport, benefits letter. Applicant must be eligible for housing benefit.
Phone Mon-Fri 9am-5pm. Assessment interview. Require PSR, MG16, psychiatric reports if applicable. With applicant's consent, may request information from agencies/hostels they have previously been in contact with.