Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Phone 8am-10.30pm, email or write. Application form completed by prospective resident and referring agency. Require psychiatric reports and community care assessments. Applicants need to be entitled to claim housing benefit.