Phone Mon-Fri 9am-5pm. Application form. Interview. Require needs assessment, risk assessment, accommodation history and relevant reports. Also require proof of income and ID eg passport, birth certificate.
Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.