Initial contact by phone Mon-Fri 9.30am-5pm. Need to speak to applicant as well as agency. If there is a vacancy and applicant meets referral criteria, place offered immediately. Referral form completed on phone.
Direct referrals Phone on 0121 477 4644 ext 401 SIFA Number : 0121 766 1700 Youthline (0300 303 0099, 24 hours daily) which is responsible for assessing the support needs of young people aged 18-25 in Birmingham and for arranging appropriate levels of support.
Enquiries can be made at any time to the 24 hour helpline (0800 567 7699), however for referrals please call Monday to Friday between 9am – 5pm, if you are unable to do so you can call out of these hours and a scheduled call back will be booked to make a referral. Referrals can also be completed and submitted online, details can be read here: https://www.porchlight.org.uk/commissioners-and-professionals/our-services/housing-and-homelessness-services
Phone daily 24 hours, but preferably 9am-5pm, to discuss referral and confirm eligibility. Application form. Interview. Require proof of ID, risk assessment from professional involved with applicant and background reports.