Phone Mon-Sat 11.30am to 9pm. Referrals for applicants with a local connection accepted 11.30am-2.30pm, then referrals from adjoining areas. All applicants are risk assessed. Accommodation is normally for a maximum of 3 nights, or until suitable accommodation is available.
The most common way to refer is via the Inform website (administered by the city council). If it is a self-referral, or the referring agency does not have access to Inform, they can contact Railway House for an application form. Suitable applicants will be invited for interview, and may bring the referrer/support worker or friend with them.