Customer to undertake SIFA assessment will be completed and referral sent into service. Organisations can directly refer to Zambesi. Call and ask for referral application form. Customers can direct refer at service.
Potential customers must have recourse to public funds.
Phone in advance 24 hours a day or call in 8am-8pm, first come, first served basis. Risk assessment before admission. Admission and housing benefit forms filled in on arrival. Require proof of ID and National Insurance number.
1. Application form completed on paper or online - support can be provided to help complete if self referral
2. Risk assessment (if being completed by another referring agency)
3. Interview and assessment completed once applicant has met all eligibility criteria
Named agency referrals only Mon-Fri 9am-5pm, self or agency referrals at other times. Complete referral form by phone. Interview at Incommunities Housing Options Team during office hours. Require proof of ID and income for Housing Benefit.