Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
1. Application form completed on paper or online - support can be provided to help complete if self referral
2. Risk assessment (if being completed by another referring agency)
3. Interview and assessment completed once applicant has met all eligibility criteria