After referral is received, interview with 2 staff members. combined needs and risk assessment. Offer of room will be given within 12 -24 hours. If no room available then the applicant will be put on waiting list.
Call in or phone, 24 hours a day (until 5pm on weekdays applicants should go via Taunton Homeless Persons Unit). Immediate interview if room available. Risk assessment. May require background information.