Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Phone the Gateway Mon-Thurs 8.45am-5.15pm, Mon-Fri 8.45-4.15pm who will assess whether referral into supported housing is appropriate and if so identify whether there is an appropriate vacancy in this or in other projects in Birmingham.
Phone Mon-Fri 9am-5pm for an application form, completed by applicant and referral agency prior to interview. Need proof of ID, eg letter from DWP with NI number or from other referral agency, and relevant reports.
Phone or call in Mon-Fri 8.30am-6pm, or email. Application form completed by referrer and/or prospective resident with help of staff if required. If appropriate, this is followed by needs and risk assessment at face to face interview.