After referral is received, interview with 2 staff members. combined needs and risk assessment. Offer of room will be given within 12 -24 hours. If no room available then the applicant will be put on waiting list.
Initial contact by phone Mon-Fri 9.30am-5pm. Need to speak to applicant as well as agency. If there is a vacancy and applicant meets referral criteria, place offered immediately. Referral form completed on phone.
Phone Mon-Fri 8.30am-6pm for an application form, or download from website, which must be completed before interview. May require some background information eg probation or psychiatric reports. Assessment of priority need when vacancy arises.
Phone or call in 8am-8pm daily. Application form and interview. Prefer to meet with Probation Officers and social workers wherever possible. Require 2 references and history of accommodation for last 5 years.