Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Phone daily 24 hours. Referrers will be directed to Salvation Army as first contact - 01904 545096. Salvation Army Early Intervention Team operate Mon-Fri. Pre-access interview (sometimes multi-agency).
Local connection policy is in operation within the City, as well as an agreed pathways for housing routes, initial priority given to those clients housed within Jimmy?s an exception request must be submitted to the City for applicants wishing to apply for housing outside of the agreed pathway. Referrals only accepted via Inform.
To make a referral you can telephone, drop in to our centre Monday-Friday 9am-5pm or email us. An application form must be completed by referral agency or the individual before interview. Risk assessment are always completed and we may require additional information to help us make our assessment. Referrals to supported houses via Initial Contact Team only.
All applicants must register as homeless with Leicester Council. Call in to Phoenix House (address above, nb public access via Welford Place) Mon & Weds-Fri 9am-4pm, Tues 1pm-4pm, or phone Mon, Weds, Thurs 9am-5pm, Tues 1pm-5pm, Fri 9am-4.30pm or Sat 10am-1pm.