Enquiries can be made at any time to the 24 hour helpline (0800 567 7699), however for referrals please call Monday to Friday between 9am – 5pm, if you are unable to do so you can call out of these hours and a scheduled call back will be booked to make a referral.
Referrals can also be completed and submitted online, details can be read here: https://www.porchlight.org.uk/commissioners-and-professionals/our-services/housing-and-homelessness-services
Phone Mon-Fri 8.30am-6pm for an application form, or download from website, which must be completed before interview. May require some background information eg probation or psychiatric reports. Assessment of priority need when vacancy arises.
Call in, phone Mon-Fri 9am-5pm or write for application form, completed by applicant (and referral agency if applicable). Interview, needs and risk assessment. Require proof of ID for eligibility for benefits, eg NI card, passport.
Phone project office on 01484 516041 Tues-Weds 9am-5pm, Thurs 9am-1pm or head office on 01484 353535 Mon-Fri 9am-5pm. Application form. Interview at head office with assessment of need and risk assessment.
All referrals for accommodation at Muirhead House are processed via the St. Basils Birmingham Youth Hub Gateway. Call St Basils Youth Hub: 16 & 17 years olds - 0121 675 4806, 18+ 0121 303 2296. Email: email@example.com
People who are under 25 need to apply via Plymouth's Under 25 referral hub. People 25 or over can self refer of have an agency refer them. Phone, call in Mon-Fri 10am-4pm or write for application form. Return form with letters of support from existing support workers for possible interview.