Referrals can be emailed at any time. Assessments will be offered Monday to Friday between 10am and 4pm. Referral form can be requested via post or email. Applicants will ideally provide ID and proof of benefits (if available). References will be requested as part of the assessment process.
Phone Mon-Fri 10am-5pm for application form, completed by applicant and agency before interview. Need 2 proofs of ID, eg passport, bank statement, birth certificate, NI card, letter from GP/agency, and background information and proof of income and/or benefits.
Phone, call in Mon-Fri 10am-4pm, email, write for application form, completed by applicant & referral agency. Interview. Need proof of ID, eg birth certificate, passport, NI card, bank statement, benefit, government office letter.
The most common way to refer is via the Inform website (administered by the city council). If it is a self-referral, or the referring agency does not have access to Inform, they can contact Railway House for an application form. Suitable applicants will be invited for interview, and may bring the referrer/support worker or friend with them.