People may approach Bench Outreach, the Jericho Road Project or Deptford Reach for referrals. People may also self refer via the 999 Club Gateway (from Monday to Friday between 09:00 and 12:00). self-refer but accessing 999 Club day centre from 0900-1200 Monday to Friday.
Referrals are made through the East Suffolk Council housing needs teams and details are uploaded onto their HRS (Housing related services) system . Young person is then contacted invited to look around and attend informal interview.