Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Phone referrals only between 8am-11pm. Interview to establish health and housing needs. Require proof of ID (preferably 2 kinds). http://leatherheadstart.org/wp-content/uploads/2014/01/Referral-form.pdf
If homeless, individuals must present at the Housing Options office at West House, West Street, Newbury. West Berkshire Council will assess whether an individual is eligible for an emergency bed space, and whether they have a duty to provide a hostel placement. Any agencies wishing to refer their client to the hostel must also go through West Berkshire Council.