Phone Mon-Fri 9am-5pm. Interview considers applicant's commitment and ability to participate in the programme. If no vacancies, placed on waiting list. Will help with claiming benefits, and getting ID and funding.
Phone line is staffed 24/7 and the e-mail inbox is checked within office hours for referrals. We have a standard referral form that needs to be completed, and an offer of a room will not be confirmed until and assessment has been completed.