Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
You can be referred to Changing Lives’ accommodation services via the Single Access Point at City of York Council. Contact City of York Council to fill in a referral form or download the form online at www.york.gov.uk E: SAP@york.gov.uk T: 01904 553 844
Initial contact by phone Mon-Fri 9.30am-5pm. Need to speak to applicant as well as agency. If there is a vacancy and applicant meets referral criteria, place offered immediately. Referral form completed on phone.