Phone Mon-Fri 9am-5pm for an application form, completed by applicant and referral agency prior to interview. Need proof of ID, eg letter from DWP with NI number or from other referral agency, and relevant reports.
After referral is received, interview with 2 staff members. combined needs and risk assessment. Offer of room will be given within 12 -24 hours. If no room available then the applicant will be put on waiting list.
Phone Mon-Fri 10am-5pm for application form, completed by applicant and agency before interview. Need 2 proofs of ID, eg passport, bank statement, birth certificate, NI card, letter from GP/agency, and background information and proof of income and/or benefits.
Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.