After referral is received, interview with 2 staff members. combined needs and risk assessment. Offer of room will be given within 12 -24 hours. If no room available then the applicant will be put on waiting list.
Phone daily 9am-8.30pm - may accept referrals later in emergency. Applicant/agency completes referral form prior to interview. Require proof of ID and background information about history of homelessness, offences, etc. If referring offenders or people with substance misuse issues a referring agency risk assessment may be required.
Eastern Hub referral form to be completed and sent to the SHOT. The prospective residents housing and support needs are assessed during a pre interview. If they meet the criteria they are placed on the waiting list.
All applicants must register as homeless with Leicester Council. Call in to Phoenix House (address above, nb public access via Welford Place) Mon & Weds-Fri 9am-4pm, Tues 1pm-4pm, or phone Mon, Weds, Thurs 9am-5pm, Tues 1pm-5pm, Fri 9am-4.30pm or Sat 10am-1pm.
Email to check vacancies. Referral form available by email. Interview where possible or referring agencies can share full assessment. Our main referrers are Acton Homeless Concern, St Mungo’s and Ealing Soup Kitchen. We do not take self-referrals.
Call in or phone Mon-Sat 8am-9pm, write for an application form or download it from the website. Form completed by applicant or referral agency prior to interview. Require proof of ID and any relevant background information.
Phone Mon-Thurs 9.30am-4.30pm, Fri 9.30am-4pm for appointment. Referral and risk assessment form completed by referral agency. Professionals Meeting followed by referee Interview. May require additional information from mental health or learning disability services.