Phone Mon-Fri 9am-5pm. Interview considers applicant's commitment and ability to participate in the programme. If no vacancies, placed on waiting list. Will help with claiming benefits, and getting ID and funding.
Phone line is staffed 24/7 and the e-mail inbox is checked within office hours for referrals. We have a standard referral form that needs to be completed, and an offer of a room will not be confirmed until and assessment has been completed.
Access to supported accommodation is through the Southend Access Gateway referral panel (0845 6027895) - multi-agency panel reviews the needs and aspirations of all potential applicants and matches potential residents to supported housing. The Access Gateway Referral Panel uses the following criteria to determine whether an applicant is eligible to be considered for housing: Local Connection (i.e. Lived 3 years in the past 5, or parents, siblings, adult children resident in Southend 5yrs).