Initial contact by phone Mon-Fri 9.30am-5pm. Need to speak to applicant as well as agency. If there is a vacancy and applicant meets referral criteria, place offered immediately. Referral form completed on phone.
Enquiries can be made at any time to the 24 hour helpline (0800 567 7699), however for referrals please call Monday to Friday between 9am – 5pm, if you are unable to do so you can call out of these hours and a scheduled call back will be booked to make a referral.
Referrals can also be completed and submitted online, details can be read here: https://www.porchlight.org.uk/commissioners-and-professionals/our-services/housing-and-homelessness-services
Phone Mon-Fri 8.30am-6pm for an application form, or download from website, which must be completed before interview. May require some background information eg probation or psychiatric reports. Assessment of priority need when vacancy arises.
Phone or call in 8am-8pm daily. Application form and interview. Prefer to meet with Probation Officers and social workers wherever possible. Require 2 references and history of accommodation for last 5 years.
Call in, phone Mon-Fri 9am-5pm or write for application form, completed by applicant (and referral agency if applicable). Interview, needs and risk assessment. Require proof of ID for eligibility for benefits, eg NI card, passport.