Enquiries can be made at any time to the 24 hour helpline (0800 567 7699), however for referrals please call Monday to Friday between 9am – 5pm, if you are unable to do so you can call out of these hours and a scheduled call back will be booked to make a referral.
Referrals can also be completed and submitted online, details can be read here: https://www.porchlight.org.uk/commissioners-and-professionals/our-services/housing-and-homelessness-services
Phone 01253 294477 Mon-Fri 9am-5pm, or 01253 291038 at other times. Queue at nightshelter door (located beside St John's Church opposite Winter Gardens, Church Street) at 7pm. A brief interview is carried out on admission.
An initial enquiry for service is made to Birchwood, the young person is then invited in to interview/assessment at the Centre or one of our offsite offices. At this point the young person’s support needs/risk will be assessed. A decision can be made to either accommodate the young person, place them on our waiting list or sign post to other services.