Removing barriers to services - a guide to inclusion for homeless people

Solutions for providers and commissioners to develop inclusive homelessness services where barriers are removed and exclusions avoided.

Who should use this guidance?

Providers and commissioners of housing and support, including hostels and day centres.

In brief

Our Survey of Needs and Provision (SNAP) 2012 suggested that projects are becoming increasingly difficult to access. 93% of homelessness services refuse clients access to their services for set reasons or criteria. The most common reason for refusal, reported by nearly 50% of projects, was individuals posing too high a risk to staff.

This guide supports local authorities and providers to understand the impact of exclusion policies, blanket bans and other barriers to services for homeless people. It includes a quick test to assess how inclusive your service is currently, as well as myth-busting facts and solutions to help you develop an inclusive approach for people presenting with issues such as arson, offending behaviour and previous evictions.

Last updated

26 March 2013

Downloads: removing barriers to services - a guide to inclusion for homeless people

Solutions for providers and commissioners to develop inclusive homelessness services where barriers are removed and exclusions avoided.

Downloads

Talk To Us

Tasmin Maitland

Head of innovation and good practice

Tasmin leads our innovation and good practice team, managing a range of projects including guidance, the Transatlantic Practice Exchange and the Hostels Action Learning series.

Telephone: 020 7840 4451
Email: tasmin.maitland@homelesslink.org.uk
Twitter: @Tasmin_IGP