Motivational interviewing in housing and homeless assessment

As Local Authorities develop services in response to the challenges of the Homeless Reduction Act 2018 it is necessary to appraise the interview and assessment process for individuals who are threatened with or who are homeless.

This course merges the counselling and communication principles of motivational interviewing and collaborative conversations with the practicalities of making assessments and delivering services to stop or prevent homelessness.

By the end of this course participants will have developed an understanding and confidence in using the principles of motivational interviewing and collaborative conversation to enable high quality assessments.

Who is this course for?

All Local Authority staff involved in the homeless assessment process.

What will you learn?

By the end of the course participants will:

  • Know the theory, philosophy and spirit underpinning motivational interviewing.
  • Know an applicable range of models of change.
  • Have reviewed the key communication skills necessary to successfully use a motivational interviewing approach.
  • Understand and be able to apply the principes of collaborative conversations to the assessment process to support better outcomes.
  • Know the pitfalls of motivational interviewing and how they can be avoided.
  • Understand how motivational interviewing could be applied to the homeless assessment process.
  • Describe the principle reasons clients are reluctant or ambivalent to engage with the assessment or services. 
  • Have made an outline personal action plan to implement the learning.
  • Have practiced a range of skills including:
    • Feedback
    • Reflective listening
    • Affirmation
    • Rapport building


Two days

Costs (in-house training)

This course can be booked in-house for a team of up to 16.

Members: £1,598
Associate members: £1,840
Non-members: £2,300

Talk To Us

James Cuming

Training manager

James is our training manager (maternity cover) develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL