Head of Member Services

Organisation: 
Homeless Link
Location: 
London
Contract type: 
Permanent
Hours: 
35 hrs per week
Salary: 
£45,012
Deadline for applications: 
Monday, 6 August 2018 - 9:00am

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England.  With over 700 member organisations, we work to improve services and campaign for policy change that will help end homelessness.

This is an exciting new role in Homeless Link, reflecting our new three-year strategy and our commitment to putting our membership at the heart of all we do.   We are seeking a dynamic and entrepreneurial individual to grow our membership and develop our membership services (training, events and consultancy). We are looking for someone who not only has excellent business acumen, is results oriented and customer focused but who is also passionate and committed to our vision, “Everyone should have a place to call home and the support they need to keep it.”

Our member agencies range from hostels, day centres, street-based outreach work and resettlement suppport to wider supported housing, health and social care provders.  Our focus is to change the way that we, as a society, think and act towards single people who become homeless and other vulnerable groups.  We do this by influencing policy and strategy at a national and local level.  We also work, in partnership with our members, to ensure services for the most vulnerable in society are the best they can be and to seek out alternative solutions.  We give information, advice and a fresh perspective; connecting organisations and people.  In addition, we provide a range of support to our members via events, training, consultancy and other services, including In-Form, our client monitoring system.

We offer a generous package of benefits including 30 days annual leave, flexible working and a contributory pension scheme. Please note, it is our policy for new appointees to commence employment at the starting salary.

Finally, we are actively seeking to increase diversity within our organisation and would greatly welcome interest from people with direct experience of homelessness, from a black or minority ethnic background and/or with a disability.

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