YMCA Norfolk - Supported Lodgings

Referral address

YMCA Norfolk
35-37 Exchange Street

Referral phone

01603 621263 option 2

Referral email



Who is the project for?

Who do we help?

Young single homeless people aged 16-24. Prioritise people aged under 18 and those with a local connection.

Who we cannot help

People who pose too high a level of risk.

  • Minimum age accepted: 16
  • Maximum age accepted: 24

How to get a referral

Referral agencies

Only accept referrals from Norwich City Council, Broadland District Council and South Norfolk Council placement teams for children's services.

Referral procedure

Needs assessment takes place within 10 days of referral.

Length of stay

  • Minimum stay: 3 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

4 full time, 2 part time staff, 6 volunteer counsellors. Visit residents at least weekly. Action plans with agreed outcomes, reviewed as necessary. Provide support around independent living skills, developing confidence and maintaining accommodation.

Rooms and charges

£11.14 required from residents receiving benefits. £146.13 weekly charge for supported lodgings.

  • Single: 47
  • Total spaces: 47


  • Furnishings: Rooms fully furnished.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.

Rules and policies

House rules and tenure

Smoking usually only allowed in garden. Other restrictions may be agreed with individual hosts. Licence agreement.


Can usually have visitors but not overnight guests.

User participation


Further information

Public transport

Most placements are on a good bus route to the city centre.


Welcome enquiries - email sarah.mortimer@ymca-norfolk.org.uk for further information.


Money. Email susie.knights@ymca-norfolk.org.uk for details.

Is this page accurate?

If you work for YMCA Norfolk - Supported Lodgings and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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