West London Mission HA - Ex-Military Supported Housing: Burgess Park House

Referral address

Referral phone

020 7703 9613

Referral email




Who is the project for?

Who do we help?

We work exclusively with homeless men and women who have served at least one day in the British Military. Can accept people with dogs, maximum of 2 dogs at any one time.

Who we cannot help

Schedule 1 offenders. People convicted of arson. People with substance dependency issues who have misused substances in the last 6 months.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

Only accept referrals from Veterans' Aid, SSAFA Homeless Division and West London Day Centre.

Referral procedure

Priority is given to our referral partners: Veterans Aid, STOLL, The Royal British Legion & SSAFA. We can also receive referrals from the Veteran’s Gateway (https://www.veteransgateway.org.uk). A referral form can be downloaded on our website and should be sent to our referral email address: BPHReferrals@WLM.org.uk (https://www.wlm.org.uk/what-we-do/wlm-exmilitary-supported-housing/criteria-for-referrals).

Length of stay

  • Minimum stay: 3 months
  • Maximum stay: 18 months

Support and accommodation

Support offered

2 full time and 1 part time staff, available Mon-Fri 9.15am-4.45pm, emergency on-call system. Action plan with agreed outcomes, reviewed every 2-3 months. Staff provide support around independent living skills, meaningful occupation, employment, training, nutrition, stress management and relaxation. Vocational guidance worker available.

Rooms and charges

£15pw required from residents in receipt of benefits.

  • Studio: 11
  • Total spaces: 11


  • Furnishings: Studios fully furnished, ensuite.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: Lounge.

Rules and policies

House rules and tenure

Must participate in programme of support. No alcohol in communal areas. 2 rooms non-smoking, otherwise smoking in own room only. Licence agreement.


Can stay overnight with staff permission.

User participation


Further information

Public transport

Elephant & Castle tube - 20 minutes walk. Buses 12, 35, 40, 45, 68, 171, 176, 468.

Is this page accurate?

If you work for West London Mission HA - Ex-Military Supported Housing: Burgess Park House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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