West Lancashire Crisis and Information Centre

Referral address

Birchwood Centre
60 - 66 Heversham
West Lancs

Referral phone

01695 728391 / 01695 717 115

Referral email




Who is the project for?

Who do we help?

Young people single with support needs, multiple and complex needs. We do not specifically target the above but many of our service users have needs related to these categories.

Who we cannot help

Dependent upon need and risk assessment / support needs identified.

  • Minimum age accepted: 16
  • Maximum age accepted: 25

How to get a referral

Referral agencies

We accept referrals form a range of agencies including but not limited to Lancashire County Council, Social Services, WL College, Children’s Social Care, Well Being Service, Leaving Care Team, West Lancs Council and other supported accommodation providers. We also accept direct referrals from young people and their families.

Referral procedure

An initial enquiry for service is made to Birchwood, the young person is then invited in to interview/assessment at the Centre or one of our offsite offices. At this point the young person’s support needs/risk will be assessed. A decision can be made to either accommodate the young person, place them on our waiting list or sign post to other services.

Length of stay

  • Minimum stay: 3 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

Support is provided 24 hours a day by Support Staff, this includes a waking night, which can be accessed at any time. Each young person is assigned a Key Worker who provides key working sessions on a regular basis depending on needs. Support covers all aspects and staff are available to discuss any issues that a young person may have. Specialist staff also provide interventions and support for young people. Partnership working to provide holistic support is part of the Birchwood offer. Issues including safeguarding, drugs, alcohol, mental health, life skills, sexuality, resilience building, relationships, employment, training and development.

Rooms and charges

Residents are asked to pay £10 a week Service Charge.

  • Total spaces: 10


  • Furnishings: All bedrooms are furnished with a bed and bedding, wardrobe, chest of draws, smart TV and mini fridge. Two communal fully equipped kitchens, fully furnished lounge area, TV Netflix. Media /gaming suite.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.
  • Other facilities: Residents have access to a lounge with a Smart TV and laptops available for personal use. Two fully fitted kitchens are available for to residents to cook meals and make drinks. A laundry room with washing and drying machines and irons is also available. We also have garden space available to use.

Rules and policies

House rules and tenure

Residents are issued with a Licence agreement on their first day. We operate a harm reduction policy towards alcohol and drugs. Smoking is permitted in designated smoking areas. We expect residents to engage with staff on Key Working and Life Skills sessions.


Visitors are allowed to the Centre during the day and evening to see Residents, this is managed and reviewed on a regular basis. We do not encourage overnight guests, however, residents living in the 2 Move On flats are allowed overnights guests.

User participation


Further information

Public transport

Concourse Bus Station is a 10 minute walk from the Centre and provides links to Wigan, Southport, Liverpool and the surrounding area.


We provide volunteering opportunities through our Junk Food Café providing meals in the local community from intercepted food waste. We also run a wide range of clubs including cooking, music, cultural, photography, well being and self care sessions. Contact 01695 728 391 for further information


We accept financial donations We accept clothes, food, occasionally household goods, bicycles, kitchen equipment etc Contact either 01695 728 391 or 01695 717 115 for further information.

Is this page accurate?

If you work for West Lancashire Crisis and Information Centre and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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