Two Saints - West Berkshire Homelessness Services

Referral address

Housing Options Service
Market Street
RG14 5LD

Referral phone

01635 519588

Referral email


Who is the project for?

Who do we help?

Singe people and couples who are or are at risk of rough sleeping, and have support needs. We will support people to access the accommodation with their dogs, but there is a limit on the number of dogs. We work with people with a range of support needs.

Who we cannot help

Those with a conviction for arson within the last 5 years and those considered high risk by MAPPA without a risk assessment and advance permission of insurers where necessary.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

All vacancies are gate-kept by West Berkshire Council. Clients must present at the housing options service to be assessed for eligibility, and can be supported by an agency , friend or family.

Referral procedure

If homeless, individuals must present at the Housing Options office at West House, West Street, Newbury. West Berkshire Council will assess whether an individual is eligible for an emergency bed space, and whether they have a duty to provide a hostel placement. Any agencies wishing to refer their client to the hostel must also go through West Berkshire Council.

Length of stay

  • Minimum stay: 1 night
  • Maximum stay: 2 years

Support and accommodation

Support offered

Various agencies work alongside us and occasionally run services from our premises, currently we have outreach nurses, dentists and a police officer offering their services from our building, there is no guarantee of how long these may continue but this is an example.

Rooms and charges

£37.31pw required from residents in full receipt of benefits.

  • Single: 56
  • Couples: 8
  • Total spaces: 64


  • Furnishings: Single or double bedroom with washbasin, bed, wardrobe, bedside table and kettle
  • Food: %author:field_hostels_food
  • Disabled facilities: One room with ensuite bathroom is fully accessible to wheelchair users.
  • Other facilities: Lounge, IT suite, spacious garden.

Rules and policies

House rules and tenure

Clients are expected to work with their support worker on a weekly basis. Alcohol permitted subject to risk assessment. Clients must hold and manage their own medication. Smoking in own room or outside only. Licence agreement.


Between 9am – 8pm. 2 overnight guests in service per night. No more than three overnight stays permitted in a 7 day rolling period.

User participation


Further information

Public transport

Newbury Train station is a 15 minute walk away. The number 1 bus stops outside the service.


We have just employed a befriending coordinator who is going to try to bring in some more volunteers, as this is a new role, we don’t currently have anyone volunteering.


We gratefully accept donations. Bedding, especially pillows, are constantly required. Please contact our administrator for more information via

Is this page accurate?

If you work for Two Saints - West Berkshire Homelessness Services and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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