Thames Reach - Shroton Street Hostel

Referral address

17-18 Shroton Street

Referral phone

020 7706 0096, 020 7723 7133

Referral email


Who is the project for?

Who do we help?

Verified Westminster rough sleepers who are capable of living independently. People with well managed drug, alcohol and/or mental health issues who are linked in to appropriate external agencies.

Who we cannot help

People with chaotic or unstable drug or alcohol dependency.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

All referrals are made by Westminster Building Based Services or sideways moves from other Westminster hostel and accommodation. Do no accept self referrals.

Referral procedure

Email or call 020 7706 0096. Use Westminster BBS or sideways move referral form.

Length of stay

  • Minimum stay: 1 week
  • Maximum stay: 2 years

Support and accommodation

Support offered

5 full time and 1 part time staff available 9am-11pm, sleep-in cover. key worker allocated who assesses level of need and helps settling in process. Care plan with agreed outcomes reviewed quarterly. Support addresses physical and mental health, substance use, personal finances and daily living skills. Various group activities run in the hostel, eg cooking, IT, resettlement.

Rooms and charges

£18.48pw required from residents in receipt of benefits.

  • Single: 12
  • Total spaces: 12


  • Furnishings: Rooms fully furnished, with washbasins.
  • Food: %author:field_hostels_food
  • Disabled facilities: Hostel on 4 floors without lift or wheelchair access. Other adaptations may be possible for people with disabilities.
  • Other facilities: Lounge, computer, dining room, garden.

Rules and policies

House rules and tenure

May drink alcohol in own rooms, but not in the communal areas. Can smoke in own rooms and garden. Excluded licence agreement.


11am-5pm with agreement of staff. Overnight guests may be negotiated, maximum 2 nights per week.

User participation


Further information

Public transport

Marylebone train and tube station - 5 mins walk. Edgware Road tube - 5 mins walk.

Is this page accurate?

If you work for Thames Reach - Shroton Street Hostel and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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