Stonham - Britannia House

Referral address

Suffolk Coordination Service
West Suffolk House
Western Way
Bury St Edmunds
IP33 3YU

Referral phone

01284 757150

Referral email


Who is the project for?

Who do we help?

Single homeless people with support needs, including ex-offenders. Priority given to those with a local connection to St Edmundsbury.

Who we cannot help

No automatic exclusions. Applications considered on a case by case basis.

  • Minimum age accepted: 18
  • Maximum age accepted: None

How to get a referral

Referral agencies

All referrals via Suffolk Coordination Service.

Referral procedure

Interview is accepted onto waiting list. Gather supporting information from any external agencies. require proof of ID and income.

Length of stay

  • Minimum stay: 6 months
  • Maximum stay: 2 years

Support and accommodation

Support offered

3 full time and 2 part time staff on-site 7am-12 midnight, sleep-in cover. Compulsory linkworker system with meetings initially held weekly. Action plans with agreed outcomes reviewed quarterly. Staff offer support around budgeting, life skills, employment, education, training, substance misuse issues, managing mental and physical health and family matters.

Rooms and charges

£11.19pw required from residents receiving benefits.

  • Bedsits: 12
  • Total spaces: 12


  • Furnishings: Rooms furnished, with ensuite facilities.
  • Food: %author:field_hostels_food
  • Disabled facilities: None.

Rules and policies

House rules and tenure

Tenants must engage with support service. No alcohol in communal areas. Smoking allowed in own rooms and garden only. Assured shorthold tenancy.


Between 8.30am-11pm. Must be at least 18 years old. Can stay overnight by arrangement.

User participation


Further information

Public transport

Bury St Edmunds train station - 10 minutes walk. Bus station - 5 minutes walk.


Food, clothes, household goods, money. Phone 01284 756122 for details.

Is this page accurate?

If you work for Stonham - Britannia House and would like to tell us about any of this information that needs updating please email the Homeless Link Information team. Please note this email address does not contact the service listed above so do not use it if you are looking for help or advice. 

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